I'm Will Chan, a product professional with nearly a decade of experience in technology, specialising in AI-driven solutions, product growth, and scaling teams.
My journey started in sports betting platforms, where I learned how to balance rapid experimentation with regulatory constraints. From there, I transitioned into legal tech, where I led AI-first product initiatives, helping to automate complex workflows and unlock new business opportunities.
Over the years, I've worked in both early-stage startups and established organisations, refining my approach to product strategy, user research, and data-driven decision-making. I thrive in high-impact environments, where I can bridge the gap between technical teams, business stakeholders, and end users.
I believe great products are built at the intersection of user empathy, business impact, and technical feasibility. My approach is rooted in outcome-driven decision-making; prioritising what moves the needle rather than just shipping features.
I advocate for structured experimentation, leveraging frameworks like Jobs-To-Be-Done (JTBD) and Shape Up to guide product development. I also place a strong emphasis on mentorship and leadership.
Helping teams operate at their highest potential is just as important as shipping a great product. I enjoy coaching product teams on prioritisation, stakeholder management, and the art of saying "no" when needed.
I'm currently focused on working with startup and scale-up companies to establish and refine their product management processes and operations. My goal is to help teams set a strong foundation that enables successful execution, efficient decision-making, and sustainable growth.
I specialise in defining product strategies, implementing scalable workflows, and aligning teams around clear goals. Whether it's introducing best practices for roadmapping, prioritisation, and stakeholder management, or optimising cross-functional collaboration, I help organisations navigate the challenges of building and scaling great products.
I'm also deeply involved in exploring how AI can enhance product experiences; from improving decision support tools to automating repetitive workflows. My goal is to balance AI innovation with a human-centered approach, ensuring that technology augments rather than replaces user intuition.